At WineSpecialist.com, we pride ourselves on providing exceptional customer service. What follows is some basic information about ordering through our website; please review it before ordering and feel free to contact us should you have any additional questions.
Ordering Information
Generally, orders placed before 3 pm Eastern Time, Monday through Thursday, will ship within 48 hours. Orders placed Friday through Sunday are typically shipped the following Monday or Tuesday. You will be promptly notified of any unexpected delays in processing and/or shipping. The purchase of alcohol by persons under the age of 21 is prohibited by law. By placing an order through our website, you are representing yourself to us as 21 years of age or older. We reserve the right to request proof of identity before processing an order.
We require adult signatures on all packages, so you will need to be present during business hours to sign for the package when it arrives. Please bear this in mind when choosing an appropriate shipping address. If FedEx is unable to obtain an adult signature, the package will be returned to us and you will be credited the product value less shipping charges for delivery and return. Additional charges will apply if you would like us to reship the order.
Availability/Vintage Changes
The world of wine and spirits is not static. Occasionally, items that appear on our website may be out of stock and/or temporarily unavailable from our suppliers. At times, a given vintage of a wine may sell out unexpectedly. Current vintages may be available, and these may differ in price from the vintage listed on our website. In such events we will notify you as soon as possible. If you fail to respond to our notifications within 7 days WineSpecialist.com will ship out the remainder of your order. Any additional shipping charges are the responsibility of the customer.
Shipping Information
Note: We cannot ship internationally, nor to PO, APO or FPO Boxes.
The following Federal Express shipping methods are available:
Ground: Delivery in 3 to 7 business days Express Saver: Delivery on the third business day from shipping 2-Day Air: Delivery on the second business day from shipping Next Day Air: Delivery on the next business day from shipping
Please be aware that packages are not delivered over the weekend. For example, a Next Day order that is shipped Friday will arrive the following Monday. Saturday delivery is available, but is limited to certain areas and only with specific express shipping options; please contact us to discuss options if you need a Saturday delivery.
If your order needs to arrive by, or on, a specific date, please communicate this to us in the “Special Instructions” section. We cannot be held responsible for late arrival if this requisite is not communicated to us at the time the order is placed. We inspect merchandise and ensure that it is safely packaged before it leaves our premises. In the event that an item is damaged in transit, we cannot be held responsible but will make every effort to resolve the problem. In most cases we can offer a replacement or refund, though this can take up to three weeks.
If FedEx is not in operation due to inclement weather or holiday, we cannot be held responsible for delays in an order’s arrival.
Very warm or cold weather can be damaging to wine. If you live in a warm climate, or are ordering during the summer or winter months, we strongly suggest that you select 2-Day Air or Next Day Air shipping.
If a package cannot be delivered due to an incorrect or insufficient address, you will be subject to a charge for the package’s return to The Wine Specialist and a second charge if the order is to be resent. If you cancel your order you will be credited the purchase amount less all shipping charges.
Products sold through www.winespecialist.com are sold in Washington, D.C., and title passes to the buyer in Washington, D.C. Upon placing an order, the buyer is authorizing The Wine Specialist to arrange shipment of the order to an address specified by the buyer. The buyer is solely responsible for the shipment, and should be aware of any laws regarding the shipment of alcohol in his/her home state. The Wine Specialist will ship those orders that, in its sole judgement, do not subject the store to any legal risk.
Please note that for spirits less than 50 dollars, The Wine Specialist will ship the bottle without the box due to the cost of the added weight. If you would like to keep the box, please specify in the Special Instructions and you will be charged an extra 4 dollars for the additional shipping supplies.
Security and our Privacy Policy
The Wine Specialist respects and protects your privacy. We will never sell or provide your personal information to a third party.
Our website is secure. We use advanced, up-to-date encryption technology to ensure the security of your information. Additionally after the processing of your order, all credit card information is deleted from our system.
When you place an order with us, you may sign up to receive our email newsletter and other email communications regarding special events, offers and new arrivals. If you wish to terminate the receipt of these emails, you can un-subscribe at any time.
It is our goal to make online ordering as efficient and pleasant an experience as possible. We appreciate your patronage, as well as your feedback, to ensure we are doing all we can to exceed your expectations! Happy shopping!
